Privacy Policy

Players Sports NZ Limited (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information across our website (www.playerssports.co.nz) and our retail stores in New Zealand. We comply with the New Zealand Privacy Act 2020 and follow current best practices for privacy and data protection.

By using our services or shopping with us, whether online or in-store, you agree to the terms of this policy.

What Personal Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number

• Billing and delivery addresses

• Payment details (handled securely via third-party gateways)

• Account login credentials

• Purchase history and preferences

• Correspondence with our team (e.g. emails, support chats)

• CCTV footage in our retail stores

• Device and browser information when using our website

• Cookies and online tracking data

We only collect information necessary for the purposes set out below.

How We Collect Information

We collect personal information when you:

• Place an order online or in-store

• Create an account on our website

• Contact our customer service team

• Sign up to our marketing lists or promotions

• Enter competitions or events

• Visit our website (via cookies and analytics tools)

• Visit our physical stores (via CCTV)

We may also receive limited personal information from third parties such as couriers, payment processors, advertising platforms, or when you interact with us via social media.

Why We Collect Your Information

We collect and use your personal information to:

• Fulfil and deliver your orders

• Communicate with you about your purchases

• Provide customer support and handle returns or warranty requests

• Improve our products, services, and website experience

• Send marketing communications (if you have opted in)

• Personalise our advertising and offers

• Prevent fraud or misuse of our services

• Comply with legal obligations

We only use your information for the reasons outlined here or for closely related purposes you would reasonably expect.

Sharing Your Personal Information

We do not sell your personal information. We may share your information with:

• Delivery partners (e.g. NZ Post, other couriers)

• Payment processors (e.g. Windcave)

• IT and website service providers

• Marketing and advertising partners (e.g. Google, Meta)

• Professional advisers (e.g. lawyers, accountants)

• Government or regulatory authorities where required by law

All service providers are contractually required to safeguard your data and use it only for the purpose of delivering their services to us.

Cookies and Online Tracking

Our website uses cookies and similar technologies to:

• Provide essential site functionality (e.g. shopping cart)

• Analyse site usage to improve our services

• Deliver personalised content and ads

You can control or disable cookies via your browser settings. Some features of our website may not function properly if cookies are disabled.

Digital Advertising and Analytics

We use digital advertising tools to show you relevant products and promotions. This includes:

• Remarketing on platforms such as Google and Facebook

• Email marketing (if you subscribe)

• Analytics tools (e.g. Google Analytics) to understand user behaviour

These partners may collect anonymised or aggregated data through cookies or pixels. You can opt out of personalised ads via your browser settings or the settings on those platforms.

Managing Your Information

If you have an account with us, you can:

• View and update your personal information

• Review your order history

• Manage your marketing preferences

• Close your account at any time

You can also opt out of marketing emails by clicking “unsubscribe” in any message or by contacting us directly.

Data Storage and Security

We take reasonable steps to protect your personal information, including:

• Using secure and encrypted systems

• Limiting staff access to authorised personnel

• Regularly reviewing our data handling processes

Your data may be stored in secure cloud-based systems in New Zealand or overseas. We ensure any international data transfers meet New Zealand legal requirements.

Data Retention

We retain your personal information only as long as needed for the purpose it was collected or as required by law. For example:

• Transaction records are typically retained for at least 7 years

• CCTV footage is retained for a limited time unless required for investigation

When information is no longer needed, we securely delete or anonymise it.

Delivery Errors and Human Mistakes

We take great care with your orders. However, from time to time, mistakes can occur. For example, if your parcel is sent to the wrong customer, some of your personal details (e.g. name, address, phone number on the invoice) may be unintentionally disclosed.

If this happens, we will:

• Contact the affected customers promptly

• Take steps to contain and resolve the issue

• Investigate and learn from the incident

We appreciate your understanding and take all incidents seriously.

Your Rights Under NZ Privacy Law

You have the right to:

• Access the personal information we hold about you

• Request a correction if you believe it is inaccurate

• Ask us to delete information where lawful and appropriate

• Complain to the Privacy Commissioner if you believe we’ve breached your rights

To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

Contact Us

Players Sports NZ Limited - Privacy Officer
Unit 7, 273 Neilson Street
Onehunga, Auckland 1061
New Zealand
Email: info@playerssports.co.nz
Phone: 09 522 8170

We aim to respond to all privacy-related queries promptly.

Thank you for trusting Players Sports. We are committed to protecting your privacy and providing a secure experience across all our platforms.