Returns Policy

All returns and exchanges must adhere to the guidelines below.

Returns Policy

All you need to do is return the product/s to us in the same condition that you received it in and we’ll exchange or refund the item/s. If you need to exchange the item for another size we’ll send the exchange back to you completely free and on us!

Return your whole or part purchase and packaging to us in the same condition as you received it and we will exchange or refund your purchase. We will ship any exchange request back to you for free New Zealand wide!

Full priced items can be exchanged, credited or refunded. All sale items (namely 'price drop' and 'clearance' items) can be exchanged or credited but no refunds will be offered.

Conditions of Return

The item(s) and its packaging must be returned to us in the same condition that you received it. When returning anything packaged, please place the item inside a satchel or another box and do not attach anything to the original product packaging, as your return will not be accepted.

We regret that once a product has been personalised or customised in any way, it cannot be changed or cancelled. This includes cricket bats that have been knocked in or modified in any way, as well as tennis, badminton, and squash rackets that have been custom strung, and apparel that has been personalised with a custom name and/or number.

Also, Players Sports will not accept any returns on underwear due to hygiene reasons unless the packaging is completely unopened.

How to send your order back

Simply return your purchase to our Auckland store in-person or via courier (address below). We will inspect the goods to ensure they are in their original condition with all tags attached.

ATTN: Players Sports Returns
7/273 Neilson Street
Onehunga
Auckland 1061

Please note that you must send your return via a courier service otherwise it will NOT reach us. We recommend sending it back via a tracked service so you can keep track of the parcel.

Faulty item return

All repairs will be carried out by the supplier and not by Players Sports. Some items might not be repairable and a replacement or refund will be offered.

Manufacturer warranty periods and the availability of items for replacement are at the manufacturer’s discretion and out of Players Sports' control. We will do our best to ensure we get a quick repair, replacement or refund for you and we will keep you completely informed during the process.

Return the item to our postal address above with a copy of the invoice and we’ll contact you ASAP and start the process.